CANCELLATION, RETURN AND REFUND POLICY

Refund

At www.nestoronline.in, we do our best to ensure that you are completely satisfied with our products. We will be happy to issue a full refund based on the conditions listed in this policy below.

Full refund possible if:

you received a defective item;

the ordered item(s) is lost or damaged during transit;

the ordered item(s) is past its expiry date.

Please Note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 4 to 7 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by wallet, credit should be available within 72 hours.

How to request a refund:

To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service. If you have any queries, do call our help desk at +91-9871204440, email us at mkt@nestorpharmaceuticals.com.

Return

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify our customer support immediately or within 2 working days of receiving the products, to ensure prompt resolution. Please note that we will not accept liability for such delivery issues if you fail to notify us after 2 working days of receipt. We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 50% charge, only if you notify us within 3 working days of receipt. We reserve the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange".

Cancellation

The customer can cancel the order for the product till it is shipped. Orders once shipped cannot be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by the company. The company also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by the company as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz: Invalid address given in order details; and Any malpractice used to place the order.

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